SwitchBot Return & Refund Policy

We want you to be completely satisfied with your smart home setup, which is why we offer a 30-day money-back guarantee on all products purchased directly from our store. If your device doesn't fit your lifestyle, simply return it in its original packaging for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log in to your SwitchBot account and navigate to your order history to submit a return request or contact our support team with your order number.

• 2.
  Prepare the Device

  Ensure the product is in its original condition and include all accessories, manuals, and the original packaging to qualify for a full refund.

• 3.
  Ship the Package

  Affix the provided prepaid shipping label to your package and drop it off at the designated carrier location; please keep your tracking receipt for reference.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned electronics, your refund will be processed back to your original payment method within 5 to 10 business days.